Solavell Lifetime Care Warranty
Effective Date: 01/09/2026 | Applicable to all products sold by Solavell Jewels LLP
We design our jewellery to last. If covered issues arise during the product's lifetime, we'll support you through replacement or ongoing loyalty rewards under this policy.
1. Purpose
This policy sets out the warranty benefits offered by Solavell Jewels LLP ("Solavell™", "we", "us") on all products purchased from our boutique or online store. Solavell stands behind the quality and durability of its premium stainless steel jewellery, and the Solavell Lifetime Care Warranty is designed to give customers ongoing confidence in their purchase, for as long as they own the product.
2. Coverage Summary
The benefit available to a customer depends on how much time has passed since the date of the original invoice. Reward point benefits (3–6, 6–9, 9–12, and 12+ months) are calculated with reference to the original invoice value (the price actually paid by the customer, after any discounts, excluding shipping or other charges).
| Period from Date of Invoice | Benefit | Details |
|---|---|---|
| 0 – 3 months | Free Replacement | Same item, subject to availability in current stock. If the same item is permanently discontinued, Solavell may, at its option, provide a replacement benefit of substantially equivalent economic value or issue reward points equal to the applicable benefit. See Section 4 for the specific issues covered under this tier. |
| 3 – 6 months | Reward Points | Reward points equal to 50% of the original invoice value, credited to the customer's Solavell account. |
| 6 – 9 months | Reward Points | Reward points equal to 30% of the original invoice value, credited to the customer's Solavell account. |
| 9 – 12 months | Reward Points | Reward points equal to 20% of the original invoice value, credited to the customer's Solavell account. |
| 12 months and beyond (Lifetime) | Reward Points | Reward points equal to 10% of the original invoice value, credited to the customer's Solavell account. This benefit continues for the Lifetime of the Product. |
3. Definitions
"Invoice Value" means the final amount paid by the customer for the specific item, as recorded on the original Solavell invoice or receipt, after discounts and excluding delivery or other charges.
"Lifetime of the Product" means the reasonably expected useful life of the product under Normal Wear and ordinary care, as determined by Solavell acting reasonably and in good faith, having regard to the product's condition, materials, and intended use, for so long as the original purchaser continues to own and use the product.
"Normal Wear" means the gradual and expected effects of everyday, reasonable use of the product over time, and does not include damage caused by accident, misuse, negligence, or external force.
"Reward Points" means points credited to a customer's Solavell account, redeemable towards future purchases of Solavell products, in accordance with Section 6 of this policy.
"Same Item" means a product identical in design, material, and specification to the item originally purchased.
"Warranty Period" means the period commencing on the date of the original invoice and continuing for the Lifetime of the Product, divided into the tiers set out in Section 2.
4. What Is Covered
During this period, this warranty covers: base metal corrosion, discolouration, or tarnishing under Normal Wear.
5. What Is Not Covered
This warranty does not cover damage or loss arising from:
- Loss, theft, or misplacement of the product
- Physical damage caused by accident, misuse, or negligence (e.g. bending, crushing, cutting)
- Missing or damaged stones, including stones that are chipped, cracked, or lost from their setting
- Structural failure of clasps, hooks, or fastenings
- Exposure to harsh chemicals, perfumes, or cleaning agents not recommended by Solavell
- Alterations, repairs, or modifications carried out by anyone other than Solavell
- Normal cosmetic wear such as minor surface scratches from everyday use
- Products purchased from unauthorised resellers or third parties
6. Reward Points – Terms of Use
6.1 Reward points approved under this policy will be credited to the customer's Solavell account within the timeframe set out in Section 7.3.
6.2 Reward points are redeemable only towards future purchases of Solavell products, through the Solavell boutique or online store, and cannot be exchanged for cash.
6.3 Reward points may be used to pay for up to 50% of the invoice value of any future purchase; the remaining balance must be paid through a standard payment method.
6.4 Reward points may be combined with standard/list-price discounts, but cannot be combined with promotional coupon codes or other limited-time promotional offers.
6.5 Reward points are non-transferable and may only be used by the customer named on the original invoice.
6.6 Reward points do not expire, unless otherwise communicated to the customer in writing at the time of crediting.
6.7 If Solavell's reward points program is discontinued or materially changed, customers with an existing reward points balance will be issued a replacement benefit of substantially equivalent economic value under the revised program.
7. How to Claim
7.1 Present the original invoice or proof of purchase, along with the product, at any Solavell boutique or by emailing support@solavell.in.
7.2 The product will be inspected by Solavell to confirm the claim falls within the coverage described in Section 4 and is not excluded under Section 5.
7.3 Solavell will communicate its decision on the claim within 10 business days of submission. Once approved, the applicable replacement or reward points credit will be provided within 7 business days of approval.
7.4 For the 0–3 month replacement tier, replacement is subject to the same item being available in current stock at the time of approval; where the same item is permanently discontinued, the alternative benefit set out in Section 2 will apply.
8. Fraud Prevention
8.1 Solavell reserves the right to decline or revoke any claim that it reasonably believes involves fraudulent, falsified, or misrepresented information, including altered or duplicated invoices, mismatched product details, or misuse of the reward points program.
8.2 Solavell may request additional verification or documentation before approving a claim where fraud is suspected.
8.3 Where fraud is confirmed, Solavell may deny future warranty claims from the customer involved, restrict access to reward points or warranty benefits, and pursue any other remedies available to it under applicable law.
9. General Terms
9.1 This warranty is available only to the original purchaser and is valid only when accompanied by the original invoice.
9.2 Each product is entitled to one claim under this warranty. Once a replacement has been issued or reward points credited, the applicable tier benefit is considered fulfilled for that item.
9.3 Solavell will assess claims reasonably and in good faith based on this policy. Solavell reserves the right to amend the terms of this policy from time to time; any amendment will apply prospectively and will not affect claims already approved.
9.4 This warranty is offered in addition to, and does not affect, any statutory rights available to the customer under applicable consumer protection law.
9.5 For any questions regarding this policy, customers may contact Solavell through the boutique or by emailing support@solavell.in.
10. Governing Law and Jurisdiction
10.1 This policy shall be governed by and construed in accordance with the laws of India.
10.2 Subject to applicable consumer protection law, any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts at Nagpur, Maharashtra.