FAQ

Applicable to all products sold by Solavell Jewels LLP

Below are answers to the questions we hear most often, on material, sizing, orders, shipping, returns, and warranty. For anything not covered here, our full policies are linked at the end of this page.

1. Material & Quality

1.1 Is this real gold?
Our pieces are finished with PVD (Physical Vapor Deposition) plating over premium stainless steel — a durable, tarnish-resistant gold-tone, rose-gold-tone, or silver-tone finish, rather than solid gold.

1.2 What is premium stainless steel, and why use it?
We use premium, high-quality stainless steel — the same family of material used in fine watchmaking and body-safe jewellery. It's chosen for its permanence: it resists tarnish, fade, and corrosion far beyond plated brass or alloy jewellery, and holds up to daily wear.

1.3 Is it hypoallergenic?
Yes. Our premium stainless steel is nickel-safe and suitable for sensitive skin.

1.4 Can I shower, swim, or exercise in it?
Yes — every piece is fully waterproof and designed for daily wear, including showering, swimming, and sweat.

1.5 How do I care for my jewellery?
Very little maintenance is needed. Wipe with a soft, dry cloth after wear, store pieces separately to avoid scratching, and clean occasionally with mild soap and water — avoid abrasive polishes or harsh chemical cleaners.

2. Sizing & Fit

2.1 How do I find my ring size?
See our Size & Care Guide for two simple at-home measuring methods — using an existing ring, or a paper strip.

2.2 What if my ring doesn't fit?
See our Shipping & Returns Policy for exchange eligibility, subject to stock availability.

3. Orders & Payment

3.1 What payment methods do you accept?
We accept UPI, credit/debit cards, and net banking through our secure payment gateway.

3.2 Do you offer Cash on Delivery (COD)?
Yes – every order is eligible for COD.

3.3 Can I cancel or change my order after placing it?
You may request cancellation prior to dispatch — see our Terms & Conditions of Sale for full detail.

4. Shipping & Delivery

4.1 What are your shipping timelines?
See our Shipping & Returns Policy for current delivery windows.

4.2 How do I track my order?
Tracking details are sent via email and WhatsApp once your order is dispatched.

5. Returns & Exchanges

5.1 What is your return policy?
See our Shipping & Returns Policy for eligibility and process.

5.2 What if I receive a damaged or incorrect item?
Contact us within 48 hours of delivery with photos of the product and packaging — see our Shipping & Returns Policy.

6. Warranty

6.1 Is my purchase covered by a warranty?
Yes. All products are covered by the Solavell Lifetime Care Warranty: free replacement for the first 3 months for base metal corrosion or tarnishing, followed by graduated reward-point benefits — 50% at 3–6 months, 30% at 6–9 months, 20% at 9–12 months, and 10% for the Lifetime of the Product thereafter.

6.2 How do I make a warranty claim?
See the Solavell Lifetime Care Warranty for the full claims process, including required documentation and timelines.

7. Related Policies

For full detail beyond this page, see our Size & Care Guide, Terms & Conditions of Sale, Privacy Policy, Shipping & Returns Policy, and Lifetime Care Warranty.